The Government Provider Management System (GPMS) is the Government’s new IT system for aged care providers. Many providers are already using the GPMS to access information about Star Ratings. Over the next few months, providers will have to use the GPMS to report on key areas including compliance with the Aged Care Quality Indicators and the 24/7 Registered Nurses (RN) requirement. Here’s what you need to know.

What is the GPMS?

The Government Provider Management System (GPMS) is the Government’s new IT system for aged care providers. The GPMS is designed to replace the current 20-year-old National Approved Provider System (NAPS).

The purpose of the GPMS is to “establish a modern system to give aged care providers, government, and older Australians access to up-to-date information on the quality and safety of aged care services”.

Key Reporting Requirements and Deadlines

• QI Program reporting by residential care providers due 21 July
• 24/7 registered nurse responsibility reporting by residential care providers due 7 August
• Provider operations reporting by residential and home care package providers due 31 October.

Residential aged care providers can also use GPMS to access Star Ratings previews.

Benefits of the GPMS for Aged Care Providers

According to the Department of Health and Aged Care, the GPMS will:

• allow aged care providers to self-manage, view, and maintain their records with the government
• support provider reporting requirements
• improve information sharing between the aged care and healthcare systems to deliver the right care the first time.

How to Access the GPMS

Prepare by making sure your details are up to date in both the My Aged Care Service and Support Portal and GPMS. Then, if you’re a residential aged care provider and haven’t logged on yet:

• log on to GPMS
• assign roles for ‘Organisation Administrators’
• check your organisation and contact details are up to date in GPMS.

If you are an Organisation’s Administrator, ensure that access and roles are correctly set up. There are currently two types of access roles in GPMS:

• Organisation Administrator – manages access for users
• Star Ratings Reviewer – can preview your organisation’s Star Ratings.

More user types will become available in the future.

More Information

Department of Health and Aged Care: Government Provider Management System (GPMS)

For help with organising your access, contact the My Aged Care Service Provider and Assessor Helpline on 1800 836 799 (8am 8pm Monday Friday and 10am 2pm Saturday, across Australia).